Privacy Policy

EcoRide may send you SMS (text message) communications in connection with your inquiry, booking, or application. The following disclosures apply to all SMS messaging from EcoRide.

1. 1

   Consent to Receive Messages

   By submitting any form on this website (booking, contact, or driver application), you acknowledge and agree that you are consenting to receive SMS text messages from EcoRide at the phone number you provide. Consent is not a condition of any purchase or service.

2. 2

   No Third-Party Sharing for Marketing

   Your personal information, including your phone number, will not be shared with, sold to, or used by any third parties for marketing purposes. Your data is used solely to communicate with you about your ride, inquiry, or application.

3. 3

   Message Frequency

   Message frequency varies and depends on your interactions with us. You may receive up to 4 messages per month. Recurring messages may be sent in connection with ongoing inquiries, application status updates, or ride and booking confirmations.

4. 4

   How to Opt-Out

   You may opt out of future SMS messages at any time. Reply STOP to cancel. After opting out, you will receive one final confirmation message and no further SMS will be sent.

5. 5

   Getting Help

   Reply HELP for help or information about our messaging program. You may also contact us directly at +1 (718) 646-3500 or info@ecoride.ai.

6. 6

   Message & Data Rates

   Message and data rates may apply. The charges depend on your mobile carrier and your service plan. EcoRide is not responsible for any fees charged by your carrier for sending or receiving SMS messages.

We collect information that you voluntarily provide when you book a ride or fill out a form on our website. This may include:

• Personal identifiers: Full name, email address, phone number, and mailing address
• Trip information: Pickup and drop-off addresses, appointment date and time, mobility or accessibility needs, and any assistance requirements you share so we can transport you safely
• Employment information (driver applications): Social Security Number, vehicle details, and uploaded license/insurance documents
• Payment information: Card and billing details, which are entered directly into and processed by our payment processor — EcoRide does not store full card numbers on its servers
• Inquiry details: The content of any message or question you send us, including transcripts of conversations with our voice booking assistant
• Usage data: Pages visited and browser/device information collected automatically by our hosting provider

EcoRide uses the information you provide exclusively to:

• Respond to your inquiries, bookings, and messages
• Schedule, dispatch, and complete your transportation, and share only the details a driver needs to pick you up
• Process payments for your rides
• Process driver applications and conduct background screening in accordance with applicable law
• Send you SMS updates related to your ride, inquiry, application status, or booking confirmation
• Improve our website and services based on aggregated, anonymized usage patterns
• Comply with legal obligations

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at info@ecoride.ai.

Our website uses the following third-party services to operate our booking process. Each acts as a data processor on our behalf and is subject to its own privacy policy. We do not sell or share your data with any additional third parties for marketing purposes.

EcoRide reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us: